Last Updated: January 2025
💛 Our #1 goal is your satisfaction. If there's ever an issue with your order, please contact us first — we'll do everything we can to make it right!
1. Our Quality Commitment
At A2Z Computer and Graphics, we take great pride in the quality of our printing and design work. We thoroughly check every order before delivery. However, if you receive a product that doesn't meet the agreed specifications, we will make it right.
2. When Refunds/Reprints Are Applicable
You are eligible for a full reprint or refund in the following cases:
- Printing Error: If the print quality is significantly different from what was agreed (wrong colors, blurry print, missing elements).
- Wrong Product: If you receive a product different from what you ordered.
- Manufacturing Defect: Torn, damaged, or defective products due to our fault.
- Our Design Error: If we made a mistake in the design that was different from the approved proof.
3. When Refunds Are NOT Applicable
- Errors in content (spelling, grammar, phone numbers) that were present in the client-approved design proof.
- Color variations due to screen vs. print differences (minor variations are normal).
- Change of mind after printing has started or completed.
- Issues arising from low-resolution artwork provided by the client.
- Orders where the client collected and used the product.
4. How to Raise a Complaint
- Contact us within 48 hours of receiving your order.
- Share photos/videos of the issue via WhatsApp or email.
- Keep the original product — do not dispose of it before resolution.
- We will assess the issue and respond within 24 hours.
5. Resolution Options
Depending on the nature of the issue, we may offer:
- Free Reprint: We reprint the order at no additional cost (preferred option).
- Partial Refund: If a reprint is not feasible, we offer a partial refund.
- Full Refund: In cases of major errors fully attributable to us, a full refund will be processed.
6. Refund Processing Time
Approved refunds are processed within 5–7 business days via the original payment method (UPI/bank transfer/cash as applicable).